I've always marvelled that anyone not brought up speaking English can make any sense of it. For instance, the noun 'return' has 19 separate meanings in the OED (the verb has a further 21) and many of these are further subdivided by nuance. One meaning is 'Pecuniary value resulting to one from the exercise of some trade or occupation' - in other words 'return' equals 'profit'. In the book trade 'return' has nothing to do with profit, it is all to do with loss. The distinguished writer and part-time publisher Susan Hill has agreed to guest a piece for this blog on that old adage ' Gone today here tomorrow' which plagues the book trade.
RETURNS
Probably I should be a better environmentalist. I recycle the bottles and don`t drive many miles a year. I use no air miles as I have no passport. We grow some fruit and vegetables. Otherwise, I tend to switch off when the talk contains too many words like environment, ecology, global and warming.
There is one thing which has been exercising me on several fronts lately – RETURNS, as in books and Sale or Return but the front which struck me especially today can be summed up by the word WASTE. Waste of fuel, waste of paper, waste of road miles, waste of resources, waste of time, waste of energy.
In no other retail business are there Returns except for ‘returns of damaged goods.’ But in the book trade, everyone buys books on S or R. As a publisher, I preach to authors every time I take them on, that a sale is not a sale INTO a bookshop, it is only a sale when it goes OUT of the bookshop in the hands of a customer. No one listens.
So let me tell you what has happened this week in this topsy-turvey, alice-in-wonderland world of publishing.
Earlier this year my company Long Barn Books, published a book. 2,000 copies were printed. The books came to me on a lorry on pallets. Waterstones did a scale-out from Head Office of some 1,400 copies. So parcels of books were packed into cartons and sealed with brow tape and labeled and send off to 160 odd stores around the country by courier. More van journeys.
The system of invoicing is quaint and involves a great waste of paper. I am obliged to put an invoice into each carton, and to send a copy of that invoice, a paper copy, to the Finance Department. They eventually pay me – though they do this via BACS, which at least saves some paper.
The books stay in the Waterstones stores for some 3 months. I then get a request to authorize Returns. I agree. This involves the sending of a single e-mail to which I reply. More efficiency.
During the ‘Returns Window’ cartons start to arrive back to me, on courier vans, with unsold copies of the book. The cartons contain requests for Credit. I have to pass these pieces of paper on to the Accounts Department. But a considerable number of the books are returned carelessly packed so that they come back to me bumped, cover-damaged or, worst of all, with 3 FOR 2 WATERSTONES stickers plastered over them. I refuse to give credit for these, which involves a bit of a battle and more paperwork.
I sent out some 1,400 copies and some 600 have come back. This is what I mean when I tell the author that they are not SOLD they have only been on offer.
This is waste enough. BUT there is worse. Out of approximately 40 branches which have returned books some fifteen have RE-ORDERED THE SAME TITLE, sometimes on the same day that the RETURNS were dispatched to me. They have Returned FIVE and re-ordered FOUR. So four books are sent back on their way via yet another van, traveling more miles, to the same shop. I have to process the paperwork for the returns and then raise new- paper – invoices for the new orders.
I was told there was no alternative though everyone realizes it is a nonsense, and a WASTE.
On environmental grounds alone, this is madness. Multiply those books to-ing and fro-ing by however many separate titles from however many publishers there are in the UK, at least twice a year – around the end of January (post-Christmas de-stocking) and around now (pre-Christmas de-stocking) and you see the waste involved.
I think the government should step in the outlaw this nonsensical and wasteful practice on environmental grounds alone.
And I never ever thought I would hear myself say anything like that.