I'm off to Bangalore later today. This is not one of our offices there.

But this is one of the six buildings we occupy in the city.

We employ around 1500 people in Bangalore and 3000 plus in India as a whole. The business is divided into several divisions and the divisions into units. This is essential for manageability but inevitably introduces complexity.In the two days I am there I'll be attending thirteen separate board or executive meetings, each dealing with a separate strategic business unit. And when I leave I bet we'll have created some new ones too.

I came across this badly reproduced Quentin Blake cartoon for the Pan Bookshop. In spite of competition from the supermarkets, the Internet, silly discounts at chain booksellers, and the inanities of publishers, our little independent bookshop managed to record reasonable sales, better stock turn, a decent profit and many happy customers. The devilish Pan must be smiling on us. Hooray - and phew.

One of the key technologies impacting the book industry is on-demand printing and Ingram's Lightning Source is a leading supplier. A Macmillan production manager visited their factory recently and brought back this photo. When he asked the plant manager what went on in that particular department, the response was R&R. Now we know.