The British press has had a wonderful time over the poisoning of Alexander Litvinenko. Additionally British Airways has had three of its planes suspected of having carried Polonium and thus being a risk to travellers. I use BA a lot and they kindly sent me an email with a link to the part of their website listing the flights which might have been affected. I asked my secretary to check and all was well. But she added, 'British Airways say that they would have sent you a specific email if you were on one of the affected flights because you're an Executive Club Member.' In other words, if you don't have a BA airmiles card they won't bother to tell you you're at risk. Now that's what I call real customer service - and I'm going to apply for a Polonium card to replace my gold card just in case...